Our Commitment Your Privacy
All data transmitted between your device and rezeki99 servers is protected by 256-bit SSL encryption — the same standard used by Malaysia's major banks.
Your personal data is stored on servers protected by multi-layered firewalls and 24-hour intrusion detection systems to prevent unauthorized access.
You have the full right to access, correct, and request the deletion of your personal data. All requests are processed within 30 working days.
Rezeki99 has never and will never sell your personal data to third parties for marketing purposes or any other commercial use.
This privacy policy is drawn up in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA), ensuring comprehensive protection of your data.
All your financial transactions — deposits and withdrawals — are processed with complete confidentiality. Transaction records are accessible only to you and our security team.
rezeki99 (hereinafter referred to as "we", "Platform", or "rezeki99") is committed to protecting the privacy of every individual who uses our services. This Privacy Policy transparently explains how we manage your personal information from the moment you register through every interaction you make on our platform.
This policy applies to all information you provide to us through the rezeki99 website, mobile app, or any other communication channels we provide. By using our platform, you acknowledge that you have read and understood this policy.
This Privacy Policy should be read together with Terms and Conditions rezeki99. Together, these documents form the complete agreement between you and our platform regarding the use of your personal data.
Rezeki99 collects your personal information through several means — directly when you register or use the platform, automatically through tracking technologies, and in certain cases, from trusted third-party sources.
Information You Provide Directly
- Full name as per official identification document
- Date of birth for age verification
- Email address and mobile phone number
- Current residential address
- Bank account or digital wallet details for payment processing
- Identity document copy (MyKad or passport) for KYC verification
- Account password (stored as an unreadable hash)
Automatically Collected Information
- IP address and general geographic location
- Device type, operating system, and web browser version
- Activity records and gaming session logs
- Deposit and withdrawal transaction history
- Login data including session time and duration
- Cookie data and related tracking technologies
We only collect information that is genuinely necessary to provide our services, comply with legal requirements, and ensure platform security. We do not collect more than what is needed.
Every piece of information we collect is used for clear and lawful purposes. The table below outlines the primary purposes for which your data is used:
| Purpose of Use | Data Type | Requirements |
|---|---|---|
| Account management & identity verification | Name, date of birth, email, KYC documents | Mandatory |
| Deposit & withdrawal processing | Banking information, transaction history | Mandatory |
| Fraud prevention & security | IP, activity logs, usage patterns | Mandatory |
| Customer Support | Email, phone number, account history | Mandatory |
| Marketing & promotions (with consent) | Email, phone number, game preferences | Options |
| Platform enhancement & analytics | Anonymous usage data | Options |
| Legal & regulatory compliance | All related data | Mandatory |
For marketing purposes, we will only contact you via email or in-app notifications if you have given your consent during registration or subsequently through your account settings. You may withdraw this consent at any time.
rezeki99 processes your personal data on valid legal grounds under Malaysia's Personal Data Protection Act 2010 (PDPA). These grounds are:
- Contract Performance: Processing required to fulfil a member's agreement with rezeki99, including account management and transaction processing.
- Legitimate Interests: Processing required for the legitimate interests of rezeki99, such as fraud prevention, platform security, and service improvement.
- Legal Obligations: Processing required to comply with legal obligations, including anti-money laundering (AML) requirements and KYC identity verification.
- Consent: For purposes such as marketing communications, we rely on your freely given and withdrawable consent.
rezeki99 does not sell, rent, or trade your personal data to any third party for their own commercial purposes. However, there are specific situations where we may need to share your data:
Trusted Service Providers
We work with third-party service providers that help us operate the platform — including payment processors, cloud service providers, and game supplier partners. All such service providers are bound by strict data protection agreements and are only permitted to use your data for purposes we have specified.
Legal Requirements
Rezeki99 may be required to disclose your personal information to government authorities, law enforcement agencies, or regulatory bodies when mandated by applicable Malaysian law.
Every instance of data sharing with third parties is governed by contractual agreements that require them to protect your data to a standard no less stringent than our own.
We retain your personal data only for as long as necessary to fulfill the purposes stated in this policy, or as required by applicable law.
- Active account data: Retained for as long as your account is active and for 5 years after account closure.
- Financial transaction records: Retained for a minimum of 7 years in accordance with Malaysia's financial legal requirements.
- KYC Documents: Retained for the duration of the active account and 5 years after account closure.
- Support communication logs: Retained for 3 years from the date of interaction.
- Marketing data (with consent): Retained until you withdraw your consent.
Once the retention period ends, your data will be securely deleted or converted to an anonymised format.
We implement comprehensive technical and organizational security measures to protect your personal data from unauthorized access, loss, or misuse.
- Data encryption: All sensitive data is encrypted using AES-256 standards during storage and SSL/TLS during transmission.
- Access controls: Only authorized personnel may access members' personal data, and every access is logged and monitored.
- Two-factor authentication: Two-factor authentication (2FA) is available and encouraged for all member accounts.
- Security testing: We conduct regular penetration testing and vulnerability assessments to identify and address potential threats.
- Staff training: All staff who handle personal data receive regular data protection training.
While we take all reasonable steps to protect your data, no security system can be guaranteed 100% secure. You are also responsible for keeping your account password safe and not disclosing it to anyone.
Platform rezeki99 uses cookies and similar tracking technologies to enhance your user experience, ensure the platform functions correctly, and understand aggregate usage patterns.
Types of Cookies We Use
- Essential Cookies: Required for core platform functions such as login and session management. Cannot be disabled.
- Functional Cookies: Saves your preferences such as language and display settings to improve your experience.
- Analytics Cookies: Helps us understand how members use the platform for continuous improvement. Data is collected anonymously.
- Security Cookies: Used to detect and prevent suspicious activity and protect your account.
You can manage your cookie settings through your web browser settings. Please note that disabling certain cookies may affect platform functionality.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have several rights regarding your personal data held by rezeki99:
You have the right to request a copy of the personal data we hold about you. Requests will be processed within 21 working days.
You may request the correction of inaccurate or incomplete data via your account settings or by contacting our support team.
You may request the deletion of your personal data, subject to applicable legal retention requirements.
You may object to the processing of your data for marketing purposes at any time without providing any reason.
You have the right to receive your personal data in a machine-readable format for transfer to another party where necessary.
In certain situations, you may request that we restrict how we process your data while a dispute is being resolved.
To exercise any of the above rights, please contact the rezeki99 support team via live chat or email at [email protected]. We will process your request within 30 working days.
In operating the platform, some of your personal data may be processed outside Malaysia — for example, by cloud infrastructure providers or international game supplier partners.
When your data is transferred outside Malaysia, we ensure adequate protections are in place through:
- Binding contractual agreements with standard data protection clauses
- Transfers only to countries or organisations with an equivalent level of data protection
- Periodic assessments of our international partners' data protection practices
Platform rezeki99 is intended solely for individuals aged 18 and above. We do not knowingly collect or process personal data from children under the age of 18.
If we discover that personal information from individuals under 18 has been collected without our knowledge, we will promptly take steps to delete that information and close the account in question. Parents or guardians with concerns about this matter are welcome to contact us directly.
Rezeki99 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological advancements.
When we make material changes, we will notify you via:
- Clear notifications on the platform's home page
- Email notifications to all registered members
- Update the "Last Updated" date at the top of this page
Continued use of the rezeki99 platform after any amendments take effect will be deemed as your acceptance of the updated Privacy Policy.
If you have any questions, concerns, or complaints regarding how rezeki99 handles your personal data, we encourage you to contact us directly.
- Live Chat: Available 24/7 directly within the platform — the fastest way to get an immediate response.
- Privacy Email: [email protected] — please include "Privacy Enquiry" in the subject line for faster handling.
- Response Time: We aim to respond to all privacy inquiries within 5 working days and to resolve formal requests within 30 working days.
If you are unsatisfied with our response, you have the right to lodge a complaint with Malaysia's Department of Personal Data Protection or the relevant regulatory body in your jurisdiction.
Your Data Is Safe with rezeki99
Play with peace of mind knowing that your personal data and transactions are protected by industry-standard security systems. Join over 500,000 members who have trusted rezeki99.